Terms and Conditions
In Studio Appointments
48 HOUR CANCELLATION/RESCHEDULING POLICY
All appointments require a deposit (although some special offer exclusions apply). I operate under a 48 hour cancellation policy. This means that if you cancel or reschedule your appointment with more than 48 hours notice, your deposit is refundable or transferable to another date. If you cancel or reschedule your appointment with less than 48 hours notice, your deposit is non-refundable and non-transferable to another date. I would require another deposit to book a new appointment. If you have a gift voucher and you don’t adhere to the 48 hour cancellation policy, a new deposit will also be required to book another appointment. There are no exceptions to this.
LATENESS
I allow a 15 minute grace period from the start of your scheduled appointment time. If you are more than 15 minutes late, and there is an appointment booked directly after you, I will be unable to carry out your appointment and your deposit is non-refundable and non-transferable to another date. I would require another deposit to book a new appointment. If you have a gift voucher, a new deposit will be required to book another appointment. There are no exceptions to this.
PAYMENTS
All appointments require a deposit which is taken at checkout when booking your appointment. The deposit can be paid by PayPal, Credit/Debit Card, or Afterpay. There are two options for paying the remaining balance of your finished keepsake:
One-off: a lump sum payment of the total cost of your keepsake (minus booking deposit) due on the day of your appointment.
Half Now, Half Later: 50% of the total cost of your keepsake (minus booking deposit) on the day of your appointment, and the remaining balance due when your keepsake is ready for collection.
Payment can be made in cash, or online via internet banking or credit/debit card.
COLLECTION
All life castings take approximately 3 months to complete. There are multiple stages of refining involved and from appointment to completion it is a lengthy process. While I aim to achieve the 3 month turnover, this can fluctuate and be slightly longer at times. If you have asked me to have your cast ready before 3 months for a special occasion, I will try my very best to, but this can’t be guaranteed, and I cannot accept responsibility if this deadline isn’t met.
As soon as your sculptures are ready for collection, I will let you know either by email and/or the phone numbers supplied by you at the time of booking. Please make sure I have your up to date contact details. To keep my studio organised, and protect sculptures from getting damaged, please collect your keepsake as soon as possible after notification - ideally within 2 weeks of being notified of completion. If you cannot come within two weeks, please let me know and I will be happy to store your sculpture for you free of charge by arrangement for up to four weeks after notification of its completion. After four weeks, I will arrange for your piece to be put into external storage, for which a charge will be made of 10% of the item's value per month or partial month in storage to cover costs and insurance. If the item remains uncollected after one year, it becomes the sole property of Rosie’s Casting Studio and the original deposit and any payments made towards it are forfeited by the customer.
KEEPSAKE AFTERCARE
Your keepsake should last for a lifetime if taken care of properly. To take care of your keepsake:
wash and dry your hands before touching freestanding casts
keep it out of direct sunlight
keep it away from extreme temperature fluctuations
keep it away from heat, water, and areas with high moisture levels
dust regularly, using a duster or soft cloth
KEEPSAKE REPAIRS
If your keepsake needs to be repaired, please get in touch asap to let me know what has happened so we can discuss how to repair it. Accidents happen, and I’m happy to help where I can, however please note that repair work will incur costs. If repair work is required because of a fault of mine, I will repair it at my expense.
RETURNS/RECASTING
Returns are only accepted if there is a significant flaw. If you see anything that you feel severely detracts from the beauty of your piece, please send me an email to discuss. It is important to me that you are happy with your piece and I will do my best to ensure this. If a repair proves unsatisfactory, at my discretion I will offer to repeat the cast (which may incur a fee) or offer a partial refund. Each piece is made carefully by hand, this may mean that there are common irregularities. There may be imperfections, air bubbles, water lines, evidence of repair work, and variations of colour to name a few.
If you are unhappy with your keepsake because of something that was beyond my control such as a baby’s finger position or a group of hands who changed position from the agreed pose once submerged in the moulding material - this is typically only discovered after the appointment has finished and the cast has been revealed. A flat fee of $150 for a recast will be charged.
YOUR HEALTH & SAFETY
I take your health and safety seriously. The materials I use are safe, and I always fully explain the process before you are cast, but if you would like to know more before attending your appointment, please get in touch. I do my best to minimise any risk of injury or discomfort to customers while they in my care. However, it is important to recognise the following before agreeing to take part:
The process involves hands-on touching of the area being cast.
The process can involve varying temperatures (this might include warm moulding material, and a cold cloth). At no point should it be uncomfortable or would you be in danger from being burnt.
The process involves material being applied directly to your skin. These materials includes a seaweed-based casting gel, which is a medical-grade product used commonly by dentists and in hospitals - very safe and gentle on the skin and even safe to eat. The other materials used are water, Sorbolene moisturiser, and water based baby wipes.
Removal of any casting material from the skin is gentle and does not hurt. It may result in temporary redness of the skin which should not cause any discomfort and will fade naturally within a couple of minutes.
Staying still, particularly standing still, for the casting process can result in some people feeling light headed or faint. This is more likely if you have medical problems or are pregnant. For this reason, please notify me in advance of any health condition which may affect your ability to stay still during the moulding stages without feeling unwell.
The casting room floor can get slippery during the casting process. Please take extra care when moving around the casting area.
The casting studio is in a family home with all the associated risks of being in any such building for example stairs, electric plug sockets, occasional trip hazards. Please move carefully about the studio and house during your visit and keep all children within sight.
Special Offers
PREGNANT? FREE BABY FOOT CAST
Your appointment must be booked before your baby is born, and the coupon code entered at checkout when booking. In addition to the keepsake design you choose, you will receive a freestanding baby foot cast for free. Appointments require a booking deposit, and can be rescheduled as per my 48 hour cancellation policy.
OLIVIA WAKEFIELD PHOTOGRAPHY
You will receive a pair of freestanding foot casts. Appointments must be had before baby is 10 weeks of age.